Trust & Security

Privacy Policy

We recognize the protection of customers' personal information as an important responsibility, and have established and will comply with the following Privacy Policy.

1. Basic Policy

We comply with the Act on the Protection of Personal Information and other related laws and regulations, and handle your personal information appropriately. In addition, we take necessary and appropriate measures to manage the security of personal information and strive to prevent its leakage, loss, or damage.

2. Definition of Personal Information

In this policy, "Personal Information" refers to personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, meaning information relating to a living individual that can identify a specific individual by name, date of birth, or other description contained in such information (including information that can be easily collated with other information and thereby identify a specific individual).

3. Personal Information to be Collected

We may collect personal information through the following methods:

  • When contacting us via the inquiry form (Name, Company Name, Email Address, Details of Inquiry)
  • When requesting samples or estimates (Name, Company Name, Address, Phone Number, Email Address)
  • When browsing our website (IP Address, Access information set by Cookies)

4. Purpose of Use

We will use the collected personal information for the following purposes:

  • Responding to and answering inquiries
  • Shipping samples and products, sending quotations
  • Providing information regarding our services (with your consent)
  • Analyzing to improve our website and services
  • Complying with laws and regulations

5. Provision to Third Parties

We will not provide your personal information to third parties except in the following cases:

  • With the customer's consent
  • When required by law
  • When it is necessary for the protection of human life, body, or property, and it is difficult to obtain your consent
  • When it is necessary to cooperate with a national agency, a local government, or an entity entrusted by them in executing affairs prescribed by laws and regulations, and obtaining your consent is likely to impede the execution of such affairs

6. Outsourcing

We may outsource all or part of the handling of personal information to the extent necessary to achieve the purpose of use. In such cases, we will exercise appropriate supervision over the outsourced company.

7. Security Management Measures

We will implement organizational, human, physical, and technical security management measures to prevent the leakage, loss, or damage of personal information and to otherwise securely manage personal information.

8. Disclosure, Correction, Suspension of Use, etc.

Customers may request the disclosure, correction, addition, deletion, suspension of use, or erasure of their personal information. If you wish to make a request, please contact our inquiry desk below. We will respond within a reasonable scope after verifying your identity.

9. Use of Cookies

Our website uses Cookies for service improvement and access analysis. A Cookie is a small text file sent to your browser by a website.

We use Google Analytics to analyze website usage. Google Analytics uses Cookies to collect your website usage data, but it does not collect information that identifies individuals.

You may choose to reject Cookies via your browser settings; however, please note that some features of this site may become unavailable if you do so.

10. Revision of Privacy Policy

We may revise this policy in accordance with changes in laws, business operations, etc. The revised Privacy Policy shall take effect from the time it is posted on this website.

11. Contact Desk

For inquiries regarding the handling of personal information, please contact:

Cleman LLC
1-3-1 Kita-Aoyama, Minato-ku,
Tokyo, Japan
クレマン合同会社
〒107-0061 東京都港区北青山1-3-1
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Effective Date: January 1, 2026 / 施行日:2026年1月1日